Product updates

Improvements to increase candidate response rates

We’re excited to announce a redesign of our messaging features to make your outreach to candidates more effective. Read on for more details. 

Support for multi-channel sequences 

You’ll have the best candidate response rates when you reach out multiple times over different channels (email, phone, LinkedIn, etc.). SeekOut now supports creating steps of different types to manage these multi-channel campaigns. When you add a step to a campaign, you have your choice of an automated custom email or using a pre-created email template. You can also add manual steps reminding you to call, text, send an InMail, or connect on LinkedIn.

When it’s time for a manual step, a new task will appear on your Messaging To-Do list. Once you’ve completed the task, check it off and SeekOut will move on to the next step.

More control over message timing

You can now specify the interval between steps in hours as well as  days. This can be helpful if you want to follow send a follow up email shortly after sending a LinkedIn connect request, for instance.

You can also choose which days of the week messages should not be sent. Many recruiters find messages on Saturdays have low response rates, for instance, so you may want to uncheck Saturday.

Edit form fields and preview messages for a specific candidate

We know you want your automated messages to be as natural sounding as possible. Sometimes that means using a different version of the candidate’s name or other field. You can now edit any of the candidate fields by clicking on the candidate’s name.

If you want to see how a message will look for a candidate prior to sending, you can preview any step for a specific candidate.

More efficient use of templates

SeekOut Messaging lets you create templates so it’s easy to reuse steps in multiple campaigns. You can use the same final message in all your multistep campaigns, for instance. Templates are also useful for SeekOut customers who send Quick Messages instead of creating automated campaigns. 

With this update, it’s easier to create, edit, and find templates. The newly revamped Templates section shows you all your available templates and also lets you search for them. 

When you want to use a template in a multistep campaign, just choose Template as the step type.

Improving the Basics

If you’re new to messaging with SeekOut, we’ve improved the setup process. It’s simpler to get started with message campaigns or templates.  

And more!

There are many more improvements to SeekOut Messaging, including tips for creating the best outreach sequences, a more consistent UX, and a simpler campaign creation flow. Try it out and please let us know what you think.

Engagingly yours,

Team SeekOut

P.S. If you’ve already been using SeekOut Messaging, all your campaigns will continue to work as before. You don’t need to make any changes.

This update is live on Premium, Premium Tech, and Expert licenses.

The SeekOut team has been hard at work this spring listening to your feedback and building new capabilities based on your suggestions. Please read on to learn more and keep sending your product suggestions to [email protected]

Updates to SeekOut’s Search Capabilities & Features

Referrals: Harness your team’s connections to find great candidates
Most recruiters will agree that referrals are a great source for good candidates. You can now use SeekOut to find candidates who are connected to you and your team and request feedback from your colleagues about these candidates.

To enable this feature, please contact your Customer Success Manager or [email protected]

 

“Companies with recent layoffs” Power Filter: Help great candidates recently impacted by layoffs find their next great role

Many companies have recently conducted layoffs, at least in some part, due to COVID-19. As a result, many talented candidates are looking for new roles. This filter identifies candidates at companies that have conducted layoffs so you can easily identify and reach out to them. This Power Filter is continually monitored and updated by our team so you can be confident that you have the most recent information at your fingertips.

This update is live on Premium, Premium Tech, and Expert licenses.

Enhanced Index: Millions of new candidates, phone numbers, and email addresses

We are continuously updating the quantity and quality of the data in our talent search engine. With our recent updates, you now have access to 434 million candidates in our Public Profiles index, 55 million new candidate phone numbers, and 35 million new email addresses.

This update is live on Premium, Premium Tech, and Expert licenses.

GitHub Discussions: Identify the most engaged GitHub Candidates

SeekOut analyzes the discussions that happen on GitHub to understand which candidates are asking and answering questions and how engaged they are with the repository. You can use this information to find more candidates on GitHub and better understand these candidates’ abilities and areas of expertise.

SeekOut now shows the candidate’s activity level with GitHub and gives a link to the discussions they are a part of.

This release also adds 2.8 million more GitHub candidates to the GitHub index, bringing the total to over 25 million candidates.

This update is live on Premium Tech and Expert licenses.

Revamped Expert Candidate Search

For customers who recruit deeply technical experts – patent-holders, researchers, academic experts, etc. – our Expert subscription is an incredibly valuable tool. With this spring’s release, we’re making it even more useful:

• We now include candidates from additional fields and industries, including Social Sciences and Economics.
• We have added the h-Index and i10-Index for each candidate. These indexes measure how frequently a candidate has been cited across papers.
• We have combined all expert candidates into a single database. These candidates are housed in the “Expert” tab. (Previously, we had split the candidates into two separate Engineering and Life Sciences pools.)

This update is live on Expert licenses. Connect with your account executive to learn more or request a live demo here.

Enhancements to Ways Your Team Can Collaborate

Credit-Pooling: Share credits for contacts, exports, and more across your team

We’ve made it possible to turn on credit-pooling across your team. Here’s how it works: if your organization has ten standard SeekOut licenses and turns on credit-pooling, each user will now share a pool of 5,000 contact information credits each month instead of each user being limited to 500 contact information credits. This is helpful because workloads can vary between team members across the year. What’s more, pooling credits can also conserve credit usage; if one of your users retrieves an email address for a candidate, the other users will have access to that candidate’s email address without expending any additional credits.

If you would like to enable credit-pooling for your organization, please contact your Customer Success Manager or [email protected].

Team Administration: Segment your organization into smaller teams 

Our larger customers have requested an easier way to manage and monitor how SeekOut is working across the organization. With this update, you can now segment your users into smaller teams and manage those teams independently.

Enhancements to Ways You Can Engage With Candidates

ATS Rediscovery: Rediscover “warm” candidates housed in your SmartRecruiters or Beamery Applicant Tracking System (ATS)

Our new integrations with common Applicant Tracking Systems (ATS) allow you to rediscover and reconnect with “warm” candidates who have already applied to a role at your company.

In addition to our previous Greenhouse integration, we now support integrations with SmartRecruiters and Beamery. We’re excited to share that our SmartRecruiters integration won first place at the SmartRecruiters Hiring Success conference in February!

ATS Rediscovery is available by request. Connect with your account executive to learn more or request a live demo here.

Email Messaging Playbooks: Increase your candidate response rates with SeekOut’s customizable playbooks

“How do I increase my candidate response rates?” is one of the most frequently asked questions we hear on the Customer Success Team. To help you get the results you need, we’ve created seven new messaging “playbooks” – or blueprints of email nurture campaigns to be delivered over time – that you can use as a starting point. Customize these emails to make them your own or use the content as inspiration for your own creative email campaigns!

“Send on Behalf”: For hard-to-fill roles, vary your sender in SeekOut Messaging

With SeekOut’s Messaging feature, you can now have your candidate outreach emails come from your hiring manager or a member of leadership. An email from the hiring manager can often elicit higher response rates, leading to more candidates in your pipelines, and at the end of the day, more hires.